What To Bring
- Hat
- Sunscreen
- Protective clothing
- Sunglasses
- Refillable water bottle
- Money for souvenirs and food
- Camera
- Comfortable walking shoes
What's Included
- Half day access to the wildlife displays and natural areas
- All wildlife presentations
- At least one boat ride on Hartley’s Lagoon
- Self-guided walks
- Free wildlife information sheets
- Return transfers from Palm Cove
What's Extra
- Big Croc Feed
- Animal holding photos (koala, baby croc, snake)
- Food, drinks and souvenirs
Terms and Conditions
Important Information:
- The tickets are strictly non-transferable and proof of ID on re-entry is essential. Boat cruise passes for return visits are at the discretion of management, based on seat availability.
- Return coach transfers are available from major hotels in the Cairns city area, most hotels and caravan parks in Palm Cove, Trinity Beach pickups are from the Bus Stop Corner or Moore and Trinity Beach road. Pickup times will be advised upon booking.
A minimum of 2 paying persons is required for all bookings with transfers.
[Please note that an Infant does not count as a paying person]
- Children (4 to 15 years) must be accompanied by a responsible adult who is required to actively supervise the children in their care.
- The owners reserve the right to vary the opening hours, amend or cancel wildlife presentations, animal encounters and boat cruises, alter visitor capacity and restrict the availability of retail products, including food and beverage without prior notice in response to government directives in relation to COVID-19, severe water conditions, safety reasons or other operational issues.
Park Terms & Conditions:
The owners of this private facility reserve the right to refuse entry to any persons at their absolute discretion, without reason. The Conditions of Entry can change without notice.
YOU ACCEPT FULL RISK in entering these premises you do so voluntarily and entirely at your own risk including any risk to minors or anybody under your control. You acknowledge that some animals in the premises are by their nature dangerous and capable of causing harm and even death to humans. Hartley’s Crocodile Adventures accepts no responsibility whatsoever for death, personal injury or loss of any kind howsoever caused to entrants to these premises. Notwithstanding the generality of this exclusion, you must observe the following rules:
- Children must be controlled and actively supervised at all times by a responsible adult, unaccompanied children will not be allowed in and must be with a paying adult.
- Do not climb fences or feed animals except under the supervision of staff.
- Do not throw objects at, poke or harass the animals.
- Smoking is prohibited on boardwalks, outdoor eating or drinking areas and inside buildings. Please refer to the park map for Designated Outdoor Smoking Areas.
Keep to designated pathways.
- Sensible walking shoes are strongly recommended.
- We reserve the right to remove any person from these premises (premises includes the boats) who, in our opinion, is in breach of the above rules or is otherwise unacceptable to the proper operation of the premises.
- Commercial photography and filming are not permitted on these premises without our prior written consent.
All information provided at any time by Cairns Tours and our affiliates is subject to these Terms & Conditions. This includes but is not limited to tour information, pricing, blog posts, travel advice, itinerary information and availability.
Your Responsibilities:
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Cairns Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check-in prior to the specified departure time.
Prices/Extra Costs:
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
Travel Risk/Insurance:
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
Transport:
It should be noted that any transport you have booked (buses, flights and ferries) through Cairns Tours is non-refundable and non-transferable. It might be possible to change flights however do note this must be done directly with the flight operator and we are unable to offer any support with this. This may incur change fees or cancellation fees, it depends on the T+Cs of the flight operators themselves. As we acted as a booking agent for you, it is possible to liaise with the airline directly should there be any unexpected events and the airline is forced to cancel your flights. If there are any changes to your flight times or days, we will get notified and send this email directly to you in a reasonable time.
Merchant Fees:
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Other:
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
Transfers:
The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies. Not all tours offer transfers, please refer to the individual product to see if this is applicable to your tour.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Cancellations
Client Cancellations:
All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 48 hours of departure forfeit 100% of the total ticket price.
Cairns Tours is required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9am-5pm), to allow us to contact the tour provider.
Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee.
It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.
Supplier Cancellations:
The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.
All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.
All add-on activities (including but not limited to scuba diving, stand-up paddleboarding, helmet diving, guided snorkel tours, banana boat rides and waterslides) are subject to availability and price changing, and may not be available during your tour without notice. Guests are not eligible for refunds on the grounds of non-operating extra activities.
In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Travel Shop retail outlet located in Cairns, please be aware that they operate as a separate entity and are unable to access reservations made by the Cairns Tours/Mr Travel online department.
Refunds:
All refunds are in Australian Dollars and must be made to the card of payment. Cairns Tours/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.
Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.
You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.
Accountability/Misconduct:
All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators.
Please enjoy your travel experience in a kind and responsible manner.
Cairns Tours/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.
Information & Advice:
All information, advice or pricing provided by Cairns Tours and our affiliates, or through any of our team, is subject to change. Cairns Tours articles and products are provided online for general information purposes only and are intended as guides. Any advice interpreted from information on the website (including but not limited to financial, immigration, employment and tax information) is not specialist advice and does not constitute legal, tax or other professional instruction. Cairns Tours does not guarantee that any information provided is up-to-date or accurate. Please obtain professional advice before actioning any advice, including but not limited to tax, immigration, employment, travel restrictions and finances.
Thank you for booking with our East-Coast travel experts here at Mr Travel / Cairns-Tours.com . If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.
