Cairns Tours Refund Policy

These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:

Experience or Open Dated Vouchers, Gift Certificates ('Gift Voucher')/ Gift Cards Open Dated Experience Voucher – a voucher for a specific experience.

Gift Certificate ('Gift Voucher')/Card – a voucher with a dollar value that can be used as currency to purchase from a Mr Travel website.

Refunds

If you have purchased an Experience Voucher from Mr Travel, refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been confirmed.

The refund excludes any delivery or transaction fees paid at the time of purchase and will be subject to a 20% administration fee.

Conditions of Refund

Change-of-mind refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been confirmed.

Once you have requested a booking, your voucher will be subject to the standard terms and conditions/cancellation policy of the ticket.

Any refund will be processed back to the purchaser only.

Contact Us

If you have any questions about this policy, please contact us.