Full-Time Department Manager - Based in Cairns
THE TRAVEL SHOP CAIRNS IS SEEKING AN EXPERIENCED DEPARTMENT MANAGER TO JOIN OUR TEAM IN FAR NORTH QUEENSLAND!
The Travel Shop is a multi-brand Australian travel company operating leading tours and experiences across Cairns, the Whitsundays, K’gari, the Outback, and the East Coast. We are entering a new phase focused on structure, accountability and scalable growth.
We are seeking an experienced Department Manager to lead our Cairns operation, overseeing both in-store and online sales performance, supplier relationships and team development.
This role is suited to someone who can operate independently, drive results, and bring structure to a busy sales environment.
The Position
A Full-Time Department Manager, based locally in Cairns.
Key Responsibilities
• Manage day-to-day performance of the Cairns Department
• Lead and support retail and online sales staff
• Monitor conversion, revenue and enquiry handling standards
• Manage rostering, coverage and productivity
• Work closely with head office on pricing, promotions and campaigns
• Maintain and strengthen supplier relationships in Cairns
• Identify underperforming areas and implement improvements
• Ensure booking accuracy, compliance and customer service standards
• Contribute to sales strategy and growth planning
Performance Areas
• Sales revenue and conversion rates
• Enquiry response quality and speed
• Staff performance, training and accountability
• Supplier engagement and local partnerships
• Operational consistency with company systems
Skills and Experience
• Previous experience managing a sales or travel department
• Strong leadership and communication skills
• Ability to manage both people and performance metrics
• Confident decision-maker who does not require close supervision
• Strong organisational and problem-solving ability
• Travel or tourism experience strongly preferred
• Comfortable working with CRMs, booking systems and KPIs
What We Offer
• Senior role with genuine responsibility and influence
• Stable full-time position
• Support from experienced head office leadership
• Opportunity to grow with a national travel group
• Performance-based progression opportunities
Apply Today!
To apply for this position with us, please complete our Google Form and submit it to be considered. All applications are treated with the strictest of confidence.
