What To Bring
- Camera
- Hat
- Sunglasses (polarised offer better views)
- Sunscreen
- Swimmers
- Towel
- Close-toed shoes for exploring the rainforest
- Change of clothes
- Cash or card for ice cream
Please only bring a small, soft day bag that can easily be stowed on the aircraft and in the tour vehicle.
What's Included
- 45-minute scenic flight
- 1-hour river cruise
- Day tour via 4WD vehicle
- Lunch at local cafe
- All transport and fuel for the day
What's Extra
- Drinks at lunch
- Ice cream
- Transfers to departure point are not offered so you have to find your own transport
- Weight Policy: Individual passenger weights and accompanying carry-on luggage must be advised at time of booking.
- Weight variances greater than 10% may incur an additional fee.
- Maximum single seat payload of 130kg. For passenger comfort and aircraft weight and balance, passengers exceeding 110kg are required to purchase an additional seat at 50% of the ticket price - this is payable to Nautilus Aviation on the day of travel.
Terms and Conditions
Important Information:
- Please check in at least 45 minutes before departure.
- Bookings are minimum 2 passengers.
- Infants aged 0-2 years can fly free of charge on the lap of a parent or guardian with a maximum of 1 infant per flight (as per CASA regulations).
- Passengers 3 years and older must occupy their own seat.
- Accurate individual passenger body weights are required when booking.
- Billy Tea Safaris may change 4WD tour itinerary to cater for weather or road conditions.
- Some destinations may not be accessible in inclement weather.
- Itinerary is at the discretion of the tour guide on the day
- Helicopters are subject to strict weight specifications per aircraft type. It is a legal requirement for all passengers and luggage to be weighed at the time of check-in. Weight variances greater than 10% may incur an additional fee and/or luggage allowance may be further reduced.
- The maximum single seat payload is 130kg. For passengers exceeding 130kg, aircraft seating four or more (4+) passengers are required for private charters and for listed tours and packages, an additional seat at 50% of ticket price may need to be purchased for passenger comfort and aircraft weight and balance.
Your Responsibilities:
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Cairns Tours/Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check-in prior to the specified departure time.
Prices/Extra Costs:
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
Travel Risk/Insurance:
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
Transfers:
The Service Operator reserves the right to limit courtesy transfers to select local accommodations and/or Cairns HQ. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies.
Merchant Fees:
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Other:
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Cancellations
Client Cancellations:
Flight cancellations and or amendments require a minimum notification of 48 hours prior to departure. Cancellation notice of 48hours is required for a full refund claim and 24-48 hours, for a 50% refund claim. Any flight amendments made inside 48 hours with incur a 50% penalty. No amendments accepted inside 24 hours prior to departure. No refund applies if booking is cancelled inside 24 hours.
In the event of passenger illness, with medical certificate, Nautilus Aviation will reschedule the flight.
Cairns Tours are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9am-5pm), to allow us to contact the tour provider.
Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee.
It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.
Supplier Cancellations:
The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary. All flights are operated at the discretion of Exclusive Air Tours, and are subject to weather conditions, air traffic control and other influences outside of our control.
All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.
In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Cairns Tours retail outlet located Cairns, please be aware that they operate as a separate entity and are unable to access reservations made by the Mr Travel online department.
Refunds:
All refunds are in Australian Dollars and must be made to the card of payment. Cairns Tours/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.
Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.
You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.
Accountability/Misconduct:
All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators.
Please enjoy your travel experience in a kind and responsible manner.
Cairns Tours/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.
Thank you for booking with our East-Coast travel experts here at Mr Travel/Cairns Tours. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.
