Kuranda Scenic Railway

What To Bring

Please bring only day carry-on luggage:

• Refillable water bottle and drinking water
• Lightweight, cool clothing (there is no air conditioning aboard)
• Sun protection (hat, sunglasses, sunscreen)
• Motion sickness medication if you are affected by train travel
• Camera
• Cash or EFTPOS for lunch and additional purchases at Kuranda Village
• Small folding stroller (no higher than 25cm when folded) can be accommodated onboard our carriages

What's Included

• 37-kilometre rail journey onboard authentic vintage carriages through the Barron Gorge National Park
• Audio commentary in each carriage
• Complimentary trip guide (available in 11 languages)
• 10-minute photographic stop at Barron Falls Lookout
• Drinking water and water coolers provided in each carriage
• Onboard Guest Services Attendants are available to answer questions and assist during the journey

Gold Class Extras Included:

• Dedicated personal hostess/host
• Locally sourced produce and beverage served onboard in the morning and afternoon journeys
• Souvenir gift pack
• Green vintage carriages with Victorian-inspired decor

What's Extra

• Lunch and additional personal purchases at Kuranda Village
• Gold Class option

Terms and Conditions

Important Information:

• Carriages on the Kuranda Scenic Railway are more than 100 years old, with no air-conditioning. During warmer months, please plan ahead for tropical heat and warmer travel conditions.
• Not all Kuranda Scenic Railway seats have a window, however, all seats have access to view the scenery.
• Child Policy: 0-3 years inclusive free of charge; 4-14 years inclusive child price applies.
• We do not have facilities for luggage storage at our stations or on Kuranda Scenic Railway.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to actions of our clients which are beyond our control. We recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. Please be aware operators pass on credit card merchant fees so there is a non-refundable 1.5% surcharge for VISA, MASTERCARD and AMEX card purchases.

Your Responsibilities:

Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip. 

You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Cairns Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.

It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.

It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.

You need to allow adequate time to check-in prior to the specified departure time. 

Prices/Extra Costs:

All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply. 

The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.

We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.

Travel Risk/Insurance:

It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances. 

Transport:

It should be noted that any transport you have booked (buses, flights and ferries) through Cairns Tours is non-refundable and non-transferable. It might be possible to change flights however do note this must be done directly with the flight operator and we are unable to offer any support with this. This may incur change fees or cancellation fees, it depends on the T+Cs of the flight operators themselves. As we acted as a booking agent for you, it is possible to liaise with the airline directly should there be any unexpected events and the airline is forced to cancel your flights. If there are any changes to your flight times or days, we will get notified and send this email directly to you in a reasonable time.

Merchant Fees:

Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.

Other: 

Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages. 

All ticket/voucher reissues attract a $20 administration fee.

Transfers:

The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies. Not all tours offer transfers, please refer to the individual product to see if this is applicable to your tour.

Open Date Vouchers / Gift Certificate:

Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value. 

E-Vouchers incur no shipping fees.

You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.

Cancellations

Client Cancellations:

All cancellations forfeit 25% of the recommended retail price (RRP) - not the discounted/sale price. No shows or client cancellations made within 48 hours of departure forfeit 100% of the total ticket price. No shows or client cancellations made within 72 hours of departure forfeit 50% of the total ticket price.

Cairns Tours is required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during standard business hours (9am-5pm), to allow us to contact the tour provider.

Transfers between tours can be made at the suppliers discretion, however, it should be noted that supplier fees may apply. Tour transfers also incur a $20 administration fee. 

It is compulsory that all cancellation requests are in writing and sent via email to admin@mr-travel.com. Cancellations attempted via online chat or phone will not be actioned.

Supplier Cancellations:

The Service Operator reserves the right to alter prices, alter itineraries, apply a fuel surcharge, cancel departures, arrange alternative transport and vary itineraries and services if necessary.

All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Service Operator. If the Service Operator has to cancel the trip or activity (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus a 20% administration fee and any associated card fees. We strongly recommend that you have travel insurance, especially during the wet season.

All add-on activities (including but not limited to scuba diving, stand-up paddleboarding, helmet diving, guided snorkel tours, banana boat rides and waterslides) are subject to availability and price changing, and may not be available during your tour without notice. Guests are not eligible for refunds on the grounds of non-operating extra activities.

In the unlikely event of your trip being cancelled or stood down, all guest communication is required to go through our Online Store via telephone or email. While there is a Travel Shop retail outlet located in Cairns, please be aware that they operate as a separate entity and are unable to access reservations made by the Cairns Tours/Mr Travel online department.

Refunds:

All refunds are in Australian Dollars and must be made to the card of payment. Cairns Tours/Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.

Where a full refund is applicable, there is the option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply.

You will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.

Accountability/Misconduct:

All Service Operators have the right to provide client feedback and to cancel bookings based off of feedback from other Service Operators. 

Please enjoy your travel experience in a kind and responsible manner.

Cairns Tours/Mr Travel will treat this as any normal client cancellation and therefore the cancellation fees stated in the Client Cancellation Policy will apply.

Thank you for booking with our East-Coast travel experts here at Mr Travel / Cairns-Tours.com. If you would like any further advice, assistance in arranging accommodation, transfers or additional tours please get in touch.