What To Bring
- Dive Certification Card
- Dive medical if required (ask us if you are not sure)
- Swimwear
- Towel
- Water bottle
What's Included
Terms and Conditions
Prerequisite:
Your Responsibilities:
Please advise us before booking if any passengers are under 18 years old to ensure this is the appropriate trip.
You must reconfirm all booked tours prior to travel as specified on your voucher. If applicable, notes such as dietary requirements, pick-up locations and additional fees should also be confirmed at this time. Reconfirmations cannot be actioned through Cairns Tours / Mr Travel, and must be done so directly through the Service Operator as specified on each ticket.
It is your responsibility to notify us of ticket discrepancies. Please read through the details on your voucher thoroughly to ensure all details such as passenger names, ages and dates of travel on vouchers are correct.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and vessel check-in agent before boarding of any medical conditions including food allergies you may suffer from.
You need to allow adequate time to check-in prior to the specified departure time.
Prices/Extra Costs:
All prices are stated in Australian dollars and include GST. Surcharges over peak holiday seasons may apply.
The Service Operator reserves the right to alter prices and extra costs. Extra costs may include EMC fees, Stingersuit/Wetsuit Hire, Luggage Storage, Insurance, Linen Hire, National Park Fees, Fuel Levies, Dietary Fees, etc. Bonds may also apply.
We will also endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.
Travel Risk/Insurance:
It should be noted that adventure travel involves risk. Whilst we make every effort to safeguard clients, we cannot be responsible for personal injury or loss due to the actions of our clients which are beyond our control. All departures and itineraries are subject to weather. Tours may be changed or cancelled for any reason at the discretion of the Tour Operator. We highly recommend that all clients have travel insurance covering illness, injury, loss or damage to personal belongings and not being able to travel on the confirmed date of departure. You should also ensure your travel insurance will cover special circumstances including weather events preventing guests from travelling to their tour departure destination and cancelled flights due to unforeseen circumstances.
Merchant Fees:
Please be aware operators pass on credit card merchant fees so there is a non-refundable 1% surcharge for VISA and MASTERCARD card purchases.
Other:
Terms and Conditions (including the Cancellation Policy) are subject to change. The most recent versions can be found online on the relevant product pages.
All ticket/voucher reissues attract a $20 administration fee.
MASTERCARD and AMEX card purchases.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Medical Conditions:
- Some medical conditions may preclude a person from diving. Please check the medical conditions on our website or contact us for further details.
- Please note that any medicals required should be completed well before the day of departure. If in any doubt please contact us prior to trip departure.
- Upon arriving at our vessel, and before commencing any dive activities, we will require all customers to complete our liability forms. All information provided must be strictly accurate.
- If during the tour it becomes apparent that a form has been incorrectly, by omission or false statement, we reserve the right to prevent any customer from undertaking any scuba diving / Snorkelling activities while on board our vessel. Any decision made in this regard will be at the absolute discretion of the Dive Supervisor aboard the vessel.
- Medicals are no longer mandatory for Open Water Courses but may be required on completion of self-assessment form. Copies available here
Scuba Diving
- We require all Certified Divers to present a valid Certification Card. Failure to show a Certification Card may result in the customer not being able to dive on the tour. This includes but is not limited to dive equipment that varies from standard and any specialty cards needed such as Full Face Mask Distinctive Specialty or Nitrox.
- Our tours are subject to the risks and perils of scuba diving in changeable conditions in an open water environment. We reserve the right, for our customer’s safety and/ or the safety of our crew or other scuba divers, to prevent any customer’s participation in scuba diving if they are deemed physically or medically unfit to do so or in our sole discretion.
- No compensation is offered if you should be unable to complete all offered dives
- We strongly recommend a wait of 24 hours before flying after diving.
You must not participate in scuba diving or snorkelling whilst under the influence of alcohol or any drugs. We shall have no liability to any customer should they participate in diving or snorkelling whilst under the influence of alcohol or any drugs. We may refuse entry to the water in the event we have reasonable grounds to expect a customer has consumed alcohol or drugs within a timeframe that could, in any way, affect their ability to scuba dive/snorkel safely. Any decision made in this regard will be at the absolute discretion of the Dive Supervisor aboard the vessel.
- If any equipment or property belonging to us is damaged or lost we reserve the right to charge the customer responsible to make good the damage or loss.
To participate in scuba diving/snorkelling, ALL customers are required to agree to, and sign, our liability forms relevant to the activity they will be undertaking.
- Rental dive equipment used is BCD, Regulator with 1st Stage, Primary and alternate 2nd Stage, Gauges with Dive Computer, emergency signalling equipment, including a high visibility signalling device, for example, a safety sausage; and an audible signalling device (e.g. a whistle). If you are bringing your own equipment you must have at a minimum BCD, Regulator with 1st Stage, Primary and alternate 2nd Stage, Gauges and Dive Computer, emergency signalling equipment, including a high visibility signalling device, for example, a safety sausage; and an audible signalling device (e.g. a whistle). If your equipment varies from this you must contact us prior to travel to verify suitability.
Open Date Vouchers / Gift Certificate:
Shipping Costs are in addition to the ticket price and will be added at check-out. Shipping costs are non-refundable and do not makeup part of the ticket value.
E-Vouchers incur no shipping fees.
You have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.
Cancellations
All client cancellations forfeit 25% of total ticket price and all client cancellations made less than 21 days prior to departure will result in complete forfeiture of the full price of the trip. If the company has to cancel the trip (prior to departure) and we cannot offer a suitable alternative, then a refund will be given minus card fees. We strongly recommend that you have travel insurance, especially during the wet season.
Thank you for booking with Mr Travel. If you would like any advice or assistance in arranging accommodation, transfers or additional tours, please do not hesitate to contact us.
